Chairup

Terms of Service

Effective May 15, 2026 · Version 2026-05-15-1

1. The service

Chairup (“we”, “us”) provides a hosted booking, payments, customer-relationship, marketing, and AI-assisted operations platform for salons and similar appointment-based businesses (the “Service”). Use of the Service is governed by these Terms of Service together with our Privacy Policy.

2. Accounts & roles

The Service has two classes of user: Tenants (the salon owner/operator and the staff they invite) who hold a paid or trial subscription, and End-Customers (the clients who book appointments with a Tenant). Tenants are responsible for the lawful use of all Tenant accounts they create, for accurate business information, and for the conduct of staff acting on their behalf.

3. Tenant responsibilities

You will only collect and import End-Customer data that you are legally entitled to process.
You will obtain TCPA-required opt-in before importing End-Customer phone numbers for marketing SMS, and you will honor STOP/HELP keywords forwarded by our SMS provider.
You will not use the Service to send unsolicited marketing, deceptive content, or messages that violate carrier or platform policies.
You are responsible for the accuracy of pricing, services, deposits, cancellation policies, and other business-specific configuration in your account.

4. AI features

Plans that include AI features (Daily Briefing, suggested replies, drafting assistance) process Tenant and End-Customer data through third-party large-language-model providers. By enabling AI features you grant Chairup permission to send the necessary fields (appointment summaries, visit history, message text) to those providers for the limited purpose of generating output for your account. The provider currently in use is Anthropic; we will update this section if that changes. We do not use your data to train third-party models.

5. SMS opt-in & reminders

Transactional appointment reminders may be sent by SMS or email when an End-Customer has provided their number/email at booking. End-Customers can opt out at any time by replying STOP to a message or by toggling consent in their account. Marketing SMS requires explicit opt-in and is subject to per-tier monthly caps. Overage on transactional reminders is billed at $0.02 per message.

6. Payments & cancellation

Subscription fees are charged in advance via Stripe. You may cancel at any time; cancellation stops auto-renewal but does not refund the current billing period. Usage-based charges (e.g. SMS overage, website-build invoices, hosting upgrades) are added to your next regular invoice. Failed payments may suspend access; balances must be settled before access is restored.

7. Data retention & deletion

We retain Tenant and End-Customer data while a subscription is active and for ninety (90) days after cancellation, after which it is purged from production systems. Audit-log entries required for fraud and tax records may be retained longer in accordance with applicable law. Tenants may export their data at any time via the in-app export tool, and may request earlier deletion by writing to the address in our Privacy Policy.

8. Acceptable use

The Service may not be used for: (a) businesses operating in industries we have specifically excluded in writing; (b) collecting payment for unlawful goods or services; (c) sending spam, harassment, or unlawful content; (d) attempting to reverse-engineer, resell, or sub-license the platform without our written consent; (e) any activity that would expose us to legal liability under U.S. federal or state law.

9. Service availability

We aim for high availability but the Service is provided on an “as is” basis without warranty of uninterrupted operation. We may schedule maintenance, push updates, and modify or discontinue features. We will give reasonable advance notice for changes that materially affect Tenant operations.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to your use of the Service is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue from missed appointments, software downtime, or third-party processor failures.

11. Changes to these Terms

We may revise these Terms from time to time. Material changes are versioned (see version number at the top of this page) and Tenants will be re-prompted to accept the new version on their next sign-in. End-Customers will be re-prompted at their next booking.

12. Contact

For legal notices, data requests, or billing disputes, contact us at legal@getchairup.com.