Chairup

Terms of Service

Effective May 30, 2026 · Version 2026-05-30-1

1. The service

Chairup (“we,” “us”) provides a hosted booking, payments, customer-relationship, marketing, and AI-assisted operations platform for salons, barbershops, and similar appointment-based businesses (the “Service”). Use of the Service is governed by these Terms of Service together with our Privacy Policy.

2. Accounts & roles

The Service has two classes of user: Tenants (the salon owner/operator and the staff they invite) who hold a paid or trial subscription, and End-Customers (the clients who book or transact with a Tenant). Tenants are responsible for the lawful use of all Tenant accounts they create, for accurate business information, and for the conduct of staff acting on their behalf.

3. Subscriptions, billing & cancellation

Subscriptions are sold on a monthly, auto-renewing basis at the per-seat rate published on our pricing page for the tier you selected. Subscription fees are charged in advance through Stripe at the start of each billing period.

Cancellation: you may cancel at any time from your account settings. Cancellation stops the next auto-renewal; your subscription remains active through the end of the current billing period.
30-day satisfaction window: if you cancel within the first thirty (30) days of a brand-new paid account (not a renewal, not a re-subscribe), we will refund the unused portion of that first month on request. After the first 30 days, fees already charged are non-refundable and the Service continues through the end of the paid period.
Overages and add-ons: usage-based charges (e.g. SMS overage, website-build invoices, hosting upgrades) are added to your next regular invoice. Overage on transactional SMS is billed at $0.02 per message.
Failed payments: failed payments may suspend access; balances must be settled before access is restored.

4. Stripe Connect & platform fee

To accept card payments through the Service, Tenants must connect a Stripe Connect account and accept Stripe’s Connected Account Agreement and Stripe Services Agreement. Stripe is the payment processor and holds the merchant relationship; Chairup does not store card numbers and is not a money transmitter.

For each card transaction processed through Stripe Connect on behalf of a Tenant, Chairup collects an application fee equal to 0.5% of the transaction amount, in addition to Stripe’s own processing fees. This application fee is disclosed in your Tenant billing portal and applies to all Tenant tiers unless we agree otherwise in writing.

5. Acceptable use

The Service may not be used for, and you agree not to use the Service to:

Send spam, unsolicited marketing, harassing, deceptive, or otherwise unlawful communications, including any messaging that violates the TCPA, CAN-SPAM, carrier policies, or 10DLC rules.
Operate any business in an industry we exclude from the Service, or any business that is illegal in the jurisdiction in which it operates. Excluded industries currently include: cannabis and CBD retail, firearms and ammunition sales, cryptocurrency exchanges and wallet services, multi-level-marketing and pyramid-style sales, adult and escort services, gambling and online gaming, debt-collection and payday lending, weapons and tactical gear retail, and any business on Stripe’s Restricted Business list. We may update this list as our payment-processor policies evolve.
Publish, host, or promote adult, sexually explicit, or pornographic content on Tenant-facing pages or in messages sent through the Service.
Collect payment for unlawful goods or services, or process transactions that violate Stripe’s Restricted Business list.
Attempt to reverse-engineer, resell, white-label, or sub-license the platform without our written consent.
Interfere with, probe, or attack the Service’s infrastructure, security, or other users.

We reserve the right to suspend or terminate accounts that, in our reasonable judgment, violate this section.

6. Tenant responsibilities

You will only collect and import End-Customer data that you are legally entitled to process.
You will obtain TCPA-required express written consent before importing End-Customer phone numbers for marketing SMS, will register the appropriate 10DLC campaigns through our Telnyx integration, and will honor STOP/HELP keywords forwarded by our SMS provider.
You are responsible for the accuracy of pricing, services, deposits, cancellation policies, and other business-specific configuration in your account, and for honoring those terms with your own End-Customers.
For services involving minors (e.g. kids’ haircuts), you are responsible for obtaining verifiable parental consent before submitting a child’s information through the Service.

7. Tenant content & data ownership

Tenants own their content and their End-Customer data. Chairup owns the Service, the underlying software, the platform brand, and all aggregated, anonymized usage data. We are granted a limited license to host, transmit, process, back up, and display Tenant content solely to provide the Service. We do not sell Tenant data and we do not use Tenant data to train third-party models. Tenants may export their data at any time using the in-app export tool.

8. Data processing (DPA-lite)

For End-Customer personal data that a Tenant processes through the Service, the Tenant is the data controller and Chairup acts as data processor on the Tenant’s documented instructions. We will:

Process End-Customer data only to provide the Service and as instructed by the Tenant or required by law.
Apply the security measures described in our Privacy Policy and impose confidentiality on personnel with access.
Use only the sub-processors disclosed in the Privacy Policy and notify Tenants of material changes.
Assist Tenants in responding to data-subject rights requests and in meeting their security, breach-notification, and impact-assessment obligations to the extent reasonably required.
Return or delete End-Customer data after termination as described in §10.

These terms function as a lightweight data-processing addendum (DPA). A standalone DPA is available on request for enterprise customers and customers with regulatory obligations — reach out and we’ll work through one together.

9. SMS opt-in & reminders

Transactional appointment reminders may be sent by SMS or email when an End-Customer has provided their number/email at booking. End-Customers can opt out at any time by replying STOP to a message or by toggling consent in their account. Marketing SMS requires explicit opt-in and is subject to per-tier monthly caps and Telnyx 10DLC registration. Tenants are responsible for collecting and maintaining records of opt-in consent.

10. Data retention & deletion

We retain Tenant and End-Customer data while a subscription is active and for ninety (90) days after cancellation, after which it is purged from production systems. Audit-log entries required for fraud and tax records may be retained longer in accordance with applicable law. Tenants may export their data at any time via the in-app export tool, and may request earlier deletion by writing to the address in §15.

11. Service availability

We target 99.5% monthly uptime for the production Service, measured excluding scheduled maintenance and force-majeure events. This is a target, not a contractual service-level guarantee, and the Service is provided on an “as is” basis without warranty of uninterrupted operation. We may schedule maintenance, push updates, and modify or discontinue features. We will give reasonable advance notice for changes that materially affect Tenant operations.

12. Disclaimers & limitation of liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to your use of the Service is limited to the subscription fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or exemplary damages, including lost revenue from missed appointments, software downtime, lost data, or third-party processor failures, even if we were advised of the possibility of such damages.

13. Indemnification

Tenants agree to defend, indemnify, and hold harmless Chairup and its officers, employees, and contractors from any claim, demand, loss, or liability arising out of (a) Tenant content, (b) Tenant’s violation of these Terms, (c) Tenant’s violation of any law or third-party right (including TCPA, CAN-SPAM, and consumer-protection laws), and (d) Tenant’s conduct of its own business with its End-Customers.

14. Governing law & dispute resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of New Jersey, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey for any dispute that is not subject to binding arbitration or small-claims court.

15. Changes to these Terms

We may revise these Terms from time to time. Material changes are versioned (see version number at the top of this page) and Tenants will be re-prompted to accept the new version on their next sign-in. End-Customers will be re-prompted at their next booking.

16. Contact

For legal notices, data requests, DPA requests, or billing disputes, contact us at anthony@bluecollarlabs.org.